You buy a retainer
Pick the tier that matches your roster size and how fast your clients expect answers. Billing is monthly and shared across every client you add.
How it works
From a client’s email to a finished task, without you in the loop.
Here is the whole path a request takes. Seven steps, two of which you do once.
You set up your brand
Logo, colors, a support sender address on your domain, and an email signature. Ten minutes, once. From then on every message we send looks like it came from your office.
Your logo, colors, and sender address
You add clients (optional)
Name, domain, email. If you want a client to submit requests directly, invite them and give them your support address. If you’d rather relay, leave them off and submit on their behalf.
Requests come in
A client emails your support address or you create a task in the dashboard. It lands in your WP Tasks inbox, matched to the right site, with the full thread attached.
We do the work
Our WordPress team picks it up in queue order, within your plan’s daily hours. Updates, fixes, content, speed, security, WooCommerce, page builders. If it’s bigger than a task, we tell you before we start.
Our WordPress team, in your plan’s hours
The client hears from you
Progress notes and the final “done” go out as white-labeled ticket emails from your domain. Replies route straight back into the same thread.
Reports go out monthly
Each site gets a branded report of everything completed: tasks, updates, uptime, scans. Send it automatically or review first.
Scope
What counts as a task
If a competent WordPress developer can finish it in a sitting, it’s a task. If it’s a project, we’ll say so up front and quote it.
Included in every retainer
- Plugin, theme, and core updates
- Bug fixes and error troubleshooting
- Content and layout changes
- Speed and Core Web Vitals work
- Security hardening and malware cleanup
- WooCommerce fixes and configuration
- Page-builder edits (Elementor, Bricks, Gutenberg, Beaver, WPBakery)
- Forms, integrations, and tracking
- Backups, staging, and migrations
- Small feature builds and custom CSS/PHP
Scoped separately
- Full site builds and redesigns (quoted separately)
- Ongoing content writing and SEO campaigns
- Hosting (we work with yours)
- Non-WordPress platforms
Need a build? Our sister brand WP Services quotes those, and you can still white-label the result.
White-label, defined
“Invisible” means invisible.
Your sender domain
Tickets go out from support@youragency.com, authenticated with your DNS records. Reply-to is yours too.
No WP Tasks footprint
No “powered by”, no shared links, no portal with our logo. Clients see your brand or nothing.
Your voice
Set the tone: formal, friendly, first-name basis. Our team writes client-facing replies to match.
Get started
See it on your own client site.
Book a demo and bring a real request. We’ll walk through exactly what your client would receive.
Month to month. No setup fees. Cancel any time.